General contracting conditions

1. PARTIES AND ACCEPTANCE OF THE GENERAL CONDITIONS OF CONTRACT:

On the one hand, the supplier of the products, LINEA HOGAR DECO, SLU (hereinafter also the provider), with registered office at Polígono Industrial El Foix, C / Del Vidre, 13, 43720 L'Arboç, (Tarragona) SPAIN, VAT B63011761, customer service telephone number (+34) 977.187.172, and e-mail: info@lineahogarshop.com, being the owner of the website www.lineahogarshop.com, exhibits the contractual document that will govern the contracting of products through the website reviewed.

And on the other, the User - Client (hereinafter the User), registered on the website by means of a username and password, over which he has full responsibility for use and custody, being responsible for the veracity of the personal data provided to the user. lender.

The General Conditions of Contract regulate the distance selling relationship between LINEA HOGAR DECO S.L.U. and the User, in accordance with the legal stipulations, in particular, Law 7/1998, of April 13, on General Conditions of Contract, Law 26/1984, of July 19th, General for the Defense of Consumers and Users, to Royal Decree 1906/1999, of December 17th, 1999, by which the Telephone or Electronic Contracting is regulated with general conditions, the Organic Law 15/1999, of December 13th, of Protection of Personal Data, Law 7/1996, of January 15th, on Retail Trade, and Law 34/2002 of July 11th, on Services of the Information Society and Electronic Commerce.

BOTH ACCEPT this document, and implies that the user:

• a) Has read and understood what is stated here.
• b) Is a person of legal age and with sufficient capacity to contract.
• c) Assumes all the obligations set forth herein.
• d) Has read and accepted these general conditions of purchase from the moment he/she purchases any product offered.

This document can be printed and stored by the Users.

The provider makes available to them the e-mail address info@lineahogarshop.com to raise any questions about these conditions.

These conditions will have an indefinite period of validity and will be applicable to all hirings made through the lender's website.

The provider reserves the right to unilaterally modify these General Conditions, without this affecting the goods or promotions that were acquired prior to the modification, in order to improve the products offered. In any case, before buying the products, these general conditions must be consulted.

It is advisable that you keep a copy of the data contained in the purchased products.

LINEA HOGAR DECO, SLU is not responsible for any loss of data, files or any damage that results from a failure of the User to back up the data contained in the products purchased such as memory cards.

LINEA HOGAR DECO, SLU is not responsible for the consequences that may result from improper use of the products for sale on the web.

The liability of LINEA HOGAR DECO, SLU for the products supplied is limited to the amount thereof, the user waives any liability to the provider for any reason in any case of dissatisfaction of the products purchased on the website www.lineahogarshop.com, as well as possible failures, slow access or errors in accessing the web, including loss of data or other information that may exist in the user's computer or network accessing the web.

LINEA HOGAR DECO, SLU is a company specialized in the remote sale of home decoration products, plastics and textiles, accessories and related services. LINEA HOGAR DECO, SLU sells its products over the Internet through its website and / or by phone. LINEA HOGAR DECO, SLU does not have any physical store for the sale of products.

2. OBJECT OF THE CONTRACT:

2.1 Scope of application:

The purpose of this contract is to regulate the contractual relationship of purchase-sale born between the provider and the user at the moment in which he accepts these conditions of purchase during the online contracting process by checking the corresponding box. These CGC will apply from the day the order is placed.

The contractual relationship of purchase involves the delivery, in exchange for a specific price and publicly exposed through the website, of a specific product.

2.2 Territory of application:

The online store of www.lineahogarshop.com is active worldwide.

2.3 Ability to contract:

To be able to place an order, you must be of legal age and have the capacity to contract.

2.4 Acceptance of the client:

The validation of an order through the web www.lineahogarshop.com is done by email and also implies the automatic acceptance of the CGC. These conditions are available on the web www.lineahogarshop.com or, if you wish and request, we can make it available by email.

2.5. Modification of the General Contracting Conditions:

LINEA HOGAR DECO, SLU reserves the right to make changes and / or modifications to these General Terms and Conditions. We advise our clients to check them regularly. In the event that these changes or modifications are introduced once an order has been placed, the conditions in effect on the date on which the order was placed will apply.

3. INFORMATION PROVIDED ON THE WEBSITE www.lineahogarshop.com:

3.1 Publication of prices:

Exceptionally the prices of the products shown on our website can be specified in the wrong way and show a lower price than the corresponding one. When this happens, and if we have confirmed your order, we will immediately contact you in order to issue a new order confirmation with the correct price. In the event that the corresponding price is higher, you may cancel your order and we will reimburse you for any amount that you have already paid.

3.2 Product information:

The information contained in our advertising, brochures, other written material, on our website or provided by our agents or employees is an invitation to make a deal. This information does not constitute an offer to supply any product on our part.

The contents of www.lineahogarshop.com are constantly updated to offer our customers the most complete and detailed information possible. Due to this, it is possible that the contents may show, on exceptional occasions, provisional information about some products.

The products offered on our website incorporate photographs and detail essential characteristics of the same. The color and proportions of the product observable in the photograph are not binding. In the characteristics, they are identified.

All contractual information on the website is displayed in Spanish, English and French and communication with customers and users, as well as the formalization of the contract, will be made in one of this three languages.

3.3 Availability of the product (s):

There may be times when it is impossible to supply all products because they are not in stock or available at the time of purchase. In these cases, we will contact you to give you a choice between the following options:

• a) choice of an alternative product, with similar characteristics to the product to be replaced;
• b) the communication of availability, in case you prefer to wait for the product to be available again in the store.

If you decline our suggestions, the entire order related to these products will be canceled and any amount that you would have paid for it will be refunded.

3.4 Right of Cancellation:

LINEA HOGAR DECO, SLU reserves this action (right of cancellation) of the shipment of a specific product that does not comply with the quality requirements imposed on all the products of www.lineahogarshop.com. In the event that this lack of quality is detected, the Customer Service of LINEA HOGAR DECO, SLU will suggest a replacement product and, if the replacement is not to the customer's liking, the order will be cancelled and any amount that you would have paid for it will be refunded.

3.4 Orders are received 24 hours a day, every day of the year:

The hours of reception of orders is twenty-four (24) hours, three hundred and sixty-five (365) days of the year, although orders placed after fifteen (15) hours will not be processed, staying for the next business day in L'Arboç. Orders received during the weekend will be processed the following Monday, or the first business day

3.6 Fraud:

Si LINEA HOGAR DECO, SLU suspects or detects any anomaly or fraud, it reserves the right to cancel the transaction for security reasons.

4. PURCHASE PROCEDURE:

The user can access the products offered by the provider, without having to register. In this case, he/she will carry out the purchase process as a guest (see below). If you wish to register through the website through the creation of a user account, you must provide freely and voluntarily the personal data that will be required, which will be treated in accordance with the provisions of the current regulations regarding data protection, Regulation (EU) 2016/679 of April 27th, 2016 (RGPD), Organic Law 3/2018 of December 5th (LOPDGDD) and other current legislation on the protection of personal data relating to the protection of data of personal data and Royal Decree 1720/2007, of development of the LOPD, detailed in the Legal Notice and Privacy Policy of this website.

The user will select a username and password, committing to make diligent use of them, and not make them available to third parties, as well as to notify the provider of the loss or theft of the same or possible access by an unauthorized third part, so that it proceeds to the immediate blockade.

The user can not choose as user name words that have the purpose of confusing others by identifying him as an integral member of the provider, as well as expressions that are abusive, insulting and, in general, contrary to the law or the demands of morality and good manners.

Once the user account has been created, you can access the section "MY ACCOUNT" to consult and manage your data and your saved orders as a user of the website.

Also, in accordance with the requirements of art. 27 of Law 34/2002 on Services of the Information Society and Electronic Commerce, you are informed that the contracting procedure will follow the following steps:

• 1. Choose the product by clicking on it, and it will be added automatically in the "shopping cart".
• 2. If you want to add more products, you must select the option "Continue shopping". If you have mistakenly added one that you did not want, you must click on the option to remove it from the shopping cart. In the shopping cart you will see the items, the quantity, the price (with and without taxes) and the total amount. Once all the products have been chosen, taxes, charges and discounts will be calculated according to the payment and shipping data entered.
• 3. Once the product (s) has been chosen, you must click on the final tab to place the order. When you click on this option, the purchase confirmation will appear (summary of the order placed, your data and chosen form of payment).
• 4. The user's registration will be requested in order to make the purchase (this registration is free), in which a data collection form must be completed (in which he / she will have to accept the Privacy Policy.) Once this has been completed, you will receive In the email address indicated, an email confirming the registration If you were already registered, you can access your data by clicking on the user button already registered.

  Please check the spam and spam controls in your email inbox and always verify that the contact information you provide is correct.

• 5. Once registered, a screen of observations will appear, with a check box that must be marked as it is the acceptance of these General Procurement Clauses and the Privacy Policy.
• 6. To finish the process, you must click on the Finish button

In any case, the hiring platform of the provider will inform the user, once the hiring procedure is finished, via e-mail regarding all the characteristics, price, forms of transport, date of contracting and estimated delivery of the purchased product.

If there is any type of error in the address indicated or in any other point of the order, or in 24 hours you did not receive the confirmation mail of the order, you must immediately notify LINEA HOGAR DECO, SLU to the e-mail address that will appear on the web to proceed with the correction of this error.

If you have any questions, you can contact our customer service through any of the methods provided on the website www.lineahogarshop.com.

LINEA HOGAR DECO, SLU will provide Customer Service in a FREE way through our contact email info@lineahogarshop.com, if you choose another means of alternative communication, the user is the one who will be responsible for the particular cost of it.

LINEA HOGAR DECO, SLU puts at your disposal phones in Spain subject to the cost of your telephone operator.

BUY AS GUEST

This website also allows the purchase through the purchase functionality as a guest. In this purchase mode, you will only be asked for the essential information to be able to process your order. Once the purchase process is finished, you will be offered the possibility to register as a user or continue as a non-registered user.

5. SHIPPING:

Shipments will be made through the ASM-GLS Company, whose Customer Service telephone number is +34 938 199 717.

The delivery time will vary according to the destination and the payment method chosen. The customer can track the shipment of your order through the link that we will provide, with the tracking number of the order, on the ASM-GLS carrier website. The Provider will not assume any responsibility when the delivery of the product or service does not occur, because the data provided by the user, false, inaccurate or incomplete.

The delivery will be considered made when the carrier has placed the products at the user's disposal and the latter, or the delegate thereof, has signed the delivery receipt.

It is up to the User to verify the products upon receipt and expose all the exceptions and claims that may be justified in the delivery receipt document.

In the event that the contracting does not involve the physical delivery of any product, being these directly downloaded from the website, the provider will inform the user in advance about the procedure to be followed to perform this download.

6. PRICES AND TERMS OF THE VALIDITY OF THE OFFERS:

All prices displayed in the store www.lineahogarshop.com include the VAT in force at the time of purchase. All the prices that appear on the website are valid except for typographical errors or end of stock and in any case they will be expressed in the Euro currency (€). Said expenses, unless expressly indicated otherwise, do not include the costs of shipping, handling, wrapping, shipping insurance or any other additional services and attachments to the product or service purchased.

(TAX ON THE ADDED VALUE: In accordance with the provisions of article 68 of Law 37/1992, of December 28th, on Value Added Tax, the delivery of the products or services shall be understood to be located in the territory of application of the Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the legally valid at all times depending on the specific article in question.In the orders destined to the Canary Islands, Ceuta and Melilla, the deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of taxes and duties in accordance with the regulations in force in each of these territories.)

The payment made to the provider will entail the issuance of an invoice in the name of the registered user. This invoice will be automatically sent to the email address provided by the user, as well as sent together with the product purchased.

The prices applicable to each product will be those published on the website and applied automatically by the contracting process in the last phase of the same. The client assumes that, in any case, the economic valuation of some of the products may vary in real time. In any case, this will always be previously communicated to the users.

In the case of a product on offer, the offer price and its validity will always be indicated along with its essential characteristics.

In compliance with current regulations, LINEA HOGAR DECO S.L.U. offers information on all items for sale, their characteristics and prices. However, LINEA HOGAR DECO S.L.U. reserves the right to withdraw, replace or change the products offered through its website, by simply changing the content of it. In this way, the products offered at any time by the web will be governed by the General Contracting Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.

The data recorded by the different payment methods constitute a proof of the date on which the financial transactions were made and will serve to determine if said order is or is not subject to promotion.

For any information about the order, the User may contact through the customer service telephone of the PROVIDER or via email to the address provided.

7. FORMS OF PAYMENT:

Below we detail the available systems:

7.1 Payment by credit or debit card:

Through the online payment system, this being a secure platform. Visa (Verified by Visa), MasterCard (MasterCard SecureCode), 4B, Maestro and VPAY.

All transactions that involve the transmission of personal or banking data are made using a secure environment, a server based on the standard security technology SSL (Secure Socked Layer). All the information you transmit to us travels encrypted through the network.

Likewise, the information about your credit card is entered directly on the bank's page, in the POS (Point of Sale Terminal of the Bank) and they are not entered or registered in any server of LINEA HOGAR DECO S.L.U.

When paying by card, you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your card, offering, of this way, more guarantees about the security of the transaction.

7.2 PayPal:

Once the purchase is finished, if this form of payment is chosen, you will be redirected to the official PayPal website where you can make the payment. Once the payment has been made correctly, your order will be finalized and an email with the summary of your purchase will be sent. Pressing the "Back to web" button will return to the web to see the order and print it. PayPal has its own privacy policies and LINEA HOGAR DECO, SLU does not have any responsibility over them. More information in Paypal. https://www.paypal.com

8. DELIVERY OF ORDERS:

8.1 Delivery Address:

The delivery of orders will be made at the delivery address freely designated by the user. In this way, the provider assumes no responsibility for when the delivery of the product does not occur as a result of the data provided by the user are false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the company's control. shipments, assigned for that purpose, as is the absence of the recipient.

The delivery time of the order will be during normal business hours.

Notwithstanding the foregoing, the lender has adopted the measures required of a diligent merchant so that the delivery can be made within the agreed time, so no liability can be imputed against the provider.

Shipments are made to destinations in any country in the world.

LINEA HOGAR DECO, SLU will put all the means at your disposal so that your order is delivered within the term that appears on our website at the date of issuance of the order confirmation.

8.2 Delivery terms:

The customer can track the delivery of your order through the link that we will provide, with the tracking number of the order, on the ASM-GLS carrier website.

Please note that in the absence of availability of any of the references at the time of shipment, you have the right to cancel the order at any time before sending it by contacting our Customer Service through the following address: info@lineahogarshop.com indicando el número de pedido.

8.3 Confirmation of the shipment

At the time of delivery of the order to our carrier we will send you confirmation of the shipment to the email address that you have provided when placing the order. In the shipping confirmation we will indicate the corresponding tracking number so you can track it through the website of our carrier.

8.4 Damage to delivery:

The products are delivered in secure packaging. If at the time of delivery it was visible and clearly visible, without the need to handle the shipping packs or the product's own, that a product has defects caused by damage caused by transport or it is seen, in the same way, a error in the received goods, the customer must detail this fact in the voucher that signs the carrier and immediately contact our customer service line 902024598 or email info@lineahogarshop.com within 24 hours after receipt, to be able to urge the return of the affected product or products and proceed to their replacement by another in optimal conditions or, to reimburse the price paid for it, as you indicate in this email.

A proof of delivery without any damage report is equivalent to a product with the packaging in perfect condition. Likewise, if damage is detected in the product once the package is opened and the packaging is in perfect condition, the customer has 24 hours from receipt to contact our Customer Service line 902024594 or email info@lineahogarshop.com. After 24 hours of delivery, no claims for damage to the product will be accepted.

8.5 Transport prices:

Free shipping will be subject to a minimum purchase according to the geographical area (see table below). For orders that do not meet this requirement, the price of transport will be:

For countries outside Europe, the cost of transport will be:

9. RIGHT OF WITHDRAWAL:

9.1 Right of withdrawal:

The User has 14 calendar days, counted from the date of the product, for the return of the same (article 71 Law 3/2014, of March 27). If you are not satisfied with the product or any of the products of your order, you can exercise your right of withdrawal by filling in the form attached to these conditions, with your order number (to obtain a refund of the total amount of the products within the deadline maximum of fourteen (14) calendar days following receipt of the order) together with your contact information. The transport expenses related to the return will be assumed by the USER. The product must be returned in its original packaging and in perfect condition.

IT IS IMPERATIVE THAT THE CUSTOMER INCLUDES WITHIN THE RETURNED PACKAGE, THE REFILLED RETURN FORM. DOWNLOAD THE FORM THROUGH OUR WEB OR BY CLICKING HERE.

Returns of used products will not be accepted. The products and their packaging must be delivered in perfect condition, without any damage or defect that prevents its sale as new. Once received, the product will pass a technical inspection and once checked the status of the same, the customer will receive, within a maximum period of 15 days, the refund of the corresponding amount, through the same mode of payment used for the purchase . Paypal Refund: See conditions at www.paypal.com.

In no case will be accepted desistimientos of those items sold to the cut or that require a customized configuration or have been customized by the client. Products that have been used and can no longer be sold will not be accepted.

It is essential to return it in its original packaging. In this case, the customer must manage the return with a carrier and assume all of the expenses of the same, making sure that the product arrives back at the facilities of LINEA HOGAR DECO S.L.U. within a maximum period of 14 calendar days from the receipt of the order.

Provided that the products are returned within the term of 14 calendar days, without any damage or wear marks and complying with the requirements established in this section, with the return number and you will be refunded in the following 15 days.

9.2 Return of defective product:

If any of the products received was erroneous or defective, the customer can return it up to 14 calendar days from the date of delivery and will receive a refund (once the goods have been checked at LINEA HOGAR DECO SLU) the full amount of your purchase, including the transport costs of shipping corresponding to the returned product (the customs expenses, if any, run, in full, at the customer's expense). Once the customer contacts LINEA HOGAR DECO S.L.U. through the contact form, LINEA HOGAR DECO S.L.U. will handle the return with the carrier and will assume the charges of the same (the customs expenses, if any, run, in full, at the expense of the customer).

It is imperative that the client inform of their willingness to return to LINEA HOGAR DECO S.L.U. within 14 calendar days from the date of receipt of the order, through the contact form, indicating "Return" in the reason for the query and specifying the corresponding order number. LINEA HOGAR DECO S.L.U. You will then contact the transportation company so that a carrier picks up the package at the same address where it was delivered.

IT IS IMPERATIVE THAT THE CUSTOMER INCLUDES WITHIN THE RETURNED PACKAGE, THE REFILLED RETURN FORM. DOWNLOAD THE FORM THROUGH OUR WEB OR BY CLICKING HERE.

Returns of used products will not be accepted. The products and their packaging must be delivered in perfect condition, without any damage or defect that prevents its sale as new. Once received, the product will pass a technical inspection and once checked the status of the same, the customer will receive, within a maximum period of 15 days, the refund of the corresponding amount, through the same mode of payment used for the purchase . Paypal Refund: See conditions at www.paypal.com.

9.3 Product changes:

Change is considered substitution for the same product in another color and / or measurement. The customer who wishes to substitute one product for another must return this product by way of "withdrawal" (explained in section 9.1) and make another purchase for the new product desired.

10. CLAIMS:

If the client wishes to submit a claim, he can do so by contacting us at the address of the establishment of LINEA HOGAR DECO S.L.U., located at POL. IND. EL FOIX C/VIDRE 13 (43720- L’ARBOÇ) or by email to info@lineahogarshop.com

11. RRESOLUTION OF ONLINE LITIGATION (ONLINE DISPUTE RESOLUTION):

In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the USER and the PROVIDER, without the need to resort to the courts of justice, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, and may finally suggest and / or impose a solution to the conflict. Link to the ODR platform: http://ec.europa.eu/consumers/odr/

12. NULLITY AND INEFFICIENCY OF THE CLAUSES:

If any clause included in these General Conditions is declared, totally or partially, null or ineffective, such nullity or inefficacy will affect only said provision or the part of it that is null or ineffective, subsisting the General Conditions in everything else, having such provision, or the part of it that is affected, by not putting.

13. APPLICABLE LAW AND JURISDICTION:

These conditions shall be governed or construed in accordance with Spanish law in matters not expressly established. The provider and the user, agree to submit any dispute that may arise from the provision of the products or services subject to these Conditions, to the Courts and Tribunals of the domicile of the provider (if it is a legal entity) or the user (if it is a natural person).

In the event that the user has his domicile outside Spain, the provider and the user, expressly waive any other jurisdiction, submitting to the Courts and Tribunals of the city of Barcelona (Spain).

14. COMMENTS AND SUGGESTIONS:

Your comments and suggestions will be welcomed. We kindly ask you to send us such comments and suggestions through our contact form.

In addition, we have official complaint forms available to consumers and users. You can request them by calling the Customer Service number 902024594 (from Spain only) or through our contact form.